Website Policies

Last updated: 01/17/2026

Shipping Policy

All orders are processed within 1–3 business days, excluding weekends and holidays. Shipping times vary based on location, carrier, and shipping method selected at checkout.

Once your order has shipped, you will receive a tracking number via email. It is the customer’s responsibility to monitor tracking information and ensure a secure delivery location.

We are not responsible for shipping delays caused by carriers, weather conditions, customs, or circumstances outside of our control.

High-value orders may require signature confirmation or insured shipping for delivery.

Damaged, Incorrect, or Missing Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, incorrect, or missing items, you must contact us within 48 hours of delivery. Photos and supporting documentation may be required to process your claim.

Claims submitted after 48 hours may not be eligible for resolution.

Lost Packages

If your tracking information shows “delivered” but you have not received your package, please:

Check with household members, neighbors, or building management
Contact the shipping carrier for additional delivery details

If a package is confirmed lost in transit, we will work directly with the shipping carrier to file a claim.

Please note:

We are not responsible for packages marked as delivered by the carrier
Full refunds are not guaranteed for lost packages
In most cases, once a claim is approved, we can reship the item at no additional cost

Returns & Exchanges

We accept returns or exchanges on eligible items within 7 days of delivery.

To qualify:

Items must be unused, unworn, and in original condition
Original packaging must be included

Final Sale Items

For hygiene and safety reasons, the following items are final sale and non-returnable:

Earrings
Custom or personalized jewelry
Worn items

Refund Policy

Once a return is received and inspected, you will be notified of approval or denial.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping costs are non-refundable, unless the return is due to an error on our part.

Product Variations Disclaimer

Please note that jewelry pieces may feature natural stones, handmade elements, or unique finishes. Slight variations in color, size, or appearance may occur due to lighting, screen settings, or natural materials. These variations are not considered defects.

Order Cancellations

Orders may only be canceled if they have not yet entered processing.

Once an order has been processed or shipped, it cannot be canceled.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer. Additional shipping fees may apply for reshipment.

Chargebacks & Fraud Prevention

Please contact us before filing a chargeback so we can resolve any issues directly. Unauthorized chargebacks may result in order restrictions or account suspension.

Privacy Policy

We respect your privacy. Personal information collected is used solely to process orders, provide customer support, and improve our services.

We do not sell or share personal information with third parties, except as required to complete transactions or comply with legal obligations.

Terms of Service

By using this website and placing an order, you agree to all policies listed above. We reserve the right to update or modify these policies at any time without prior notice.